Students will examine the purpose of different hospitality organisations, exploring the size, scale and scope of the hospitality industry. Students will explore the skills requirements and the challenges that hospitality organisations have with recruiting sufficiently skilled staff to support business growth. Students will consider the external factors that impact the hospitality industry and will gain an understanding of what drives supply and demand for hospitality products and services. Students can then use the knowledge, understanding and skill sets gained in this unit to be able to identify, and take advantage of, potential trends and developments.
Who Should Attend?
Anyone who wants to pursue their career in hospitality management, hoteling and tourism can join this course to learn the skills of hospitality and tourism
Course benefits:
The Advanced Diploma of Hospitality Management qualification provides the skills and knowledge for a student to be competent as a senior manager in any hospitality functional area
Contents
- The Contemporary Hospitality Industry
- Managing the Customer Experience
- Professional Identity and Practice
- The Hospitality Business Toolkit
- Leadership and Management for Service Industries
- Managing Food and Beverage Operations
- Managing Accommodation Services
- Managing Conference and Events
- Managing Food Production
- Room Service
- Hospitality marketing Essentials
- Front office operations
- Customer Value management
