Advanced Diploma in Call Center & Telemarketing Skills

Course Description

The core purpose behind the establishment of call centers by the organizations is to retain its most valuable asset i.e. its customers. Besides retaining customers by applying the best of their customer service knowledge and skills, this also becomes the responsibility of call center representatives to transform a simple inquiry into potential customers and create customer loyalty for the organization. This course is designed keeping in mind the basic motives of call centers to include all aspects and areas of which a call center representative should have the knowledge to develop those soft skills in oneself. This course will prove to be a comprehensive course inculcating a range of soft skills which will not only help the candidates in securing and performing better in call center representative positions but growing in all customer service and marketing positions.

Eligibility:

As such no prescribed educational requirements for taking up this course

Learning outcomes:

  • To operate in an effective and efficient manner
  • Develop interpersonal skills such as active listening and understanding
  • Understand customer psychology
  • Provide outstanding customer support and sales services
  • To create customer loyalty to the organization
  • To help bring in new customers to the organization
  • Accomplish sales and organization mission by completing related results as needed

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