Customer service is the process of ensuring customer satisfaction with a product or service. Often, customer service takes place while performing a transaction for the customer, such as making a sale or returning an item. This program will help students to improve their customer relationship management
Who Should Attend?
Customer service professionals, managers, quality management personnel, voice of the customer analysts, Brand Managers, Entrepreneurs, Marketing Professionals. All specialists responsible for building and sustaining their company’s reputation for customer service excellence.
Contents
- Relationship Marketing
- Customer Service Management
- Marketing Planning
